Privacy Policy

1. Who We Are

Osteon International Trading is a Philippine trading company with an international business vision. Its business interests include commodity trading, industrial sourcing, recyclable materials and the development of commercial relationships across selected markets.

For privacy-related questions about this website or information you have submitted to us, you can contact us using the details in the Contact Us section below.

2. Information We May Collect

The type of information we receive depends on how you use the website and what you choose to provide. This may include:

• Contact information: your name, business name, email address, telephone number and other contact details you submit.
• Business enquiry information: the content of your message, your business role, company details, commodity interests, sourcing or procurement requirements and information about a proposed commercial relationship.
• Documents and attachments: files, photographs, specifications or other materials you choose to send with an enquiry.
• Technical information: certain information may be recorded by website hosting or security systems, such as IP address, browser type, device information, pages requested, referring page and date or time of access.
• Cookie and usage information: information associated with cookies or similar technologies, depending on the website features and settings in use.

Please do not send passwords, payment card details, government identification numbers or other highly sensitive information through a general website enquiry form unless we specifically request it through an appropriate secure process.

3. How Information Is Collected

Information may be collected when you:

• Complete and submit a contact or business enquiry form.
• Email, telephone or otherwise communicate with our team.
• Send a supplier introduction, buyer requirement, company profile or partnership proposal.
• Browse the website, where hosting, security, analytics or cookie technologies may record technical usage information.

Some information is provided directly by you. Other technical information may be generated automatically by the website infrastructure or services used to operate and protect the website.

4. How We Use Information

We may use information received through the website for legitimate business and operational purposes, including to:

• Respond to questions, contact requests and business enquiries.
• Understand proposed commodity, sourcing, procurement or partnership requirements.
• Communicate about a potential business relationship when relevant.
• Operate, maintain, troubleshoot and protect the website.
• Review website performance and improve website content and usability, where relevant tools are enabled.
• Maintain business records and respond to legal, regulatory or security requirements.
• Prevent misuse, spam, fraudulent submissions and unauthorised activity.

We do not state that every category of information is used for every purpose. The use of information depends on the nature of the interaction and the services or website features involved.

5. When Information May Be Shared

We do not publish your private enquiry details on this website. Information may be shared only where reasonably necessary for a relevant business or operational purpose, such as:

• Service providers: website hosting, email, security, maintenance or other providers supporting website operations, where they need information to perform their services.
• Professional advisers: legal, accounting, compliance or other advisers where appropriate.
• Business transaction participants: relevant counterparties may receive information where you ask us to facilitate or discuss a specific business opportunity, or where disclosure is otherwise appropriate and lawful.
• Legal and regulatory purposes: authorities or other parties where disclosure is required by applicable law or is necessary to protect legal rights, safety or the security of the website.

We do not sell personal information as a business practice. We also do not promise that information will never be processed by third-party providers; some providers may process limited information to deliver the services used to operate the website.

6. Cookies & Website Technologies

Cookies are small files that a website may store on your device. Websites may use cookies or similar technologies for functions such as remembering preferences, supporting website features, maintaining security, measuring usage or improving performance.

The cookies used on this website may depend on the WordPress configuration, theme, plugins, embedded content and third-party services enabled at a given time. We do not list specific analytics or advertising cookies here because the active website configuration has not been independently confirmed for this policy.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect the operation or availability of some website features. If a cookie consent tool is enabled on the website, you can also use its available controls to manage your preferences.

7. Data Retention

We keep information for only as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining relevant business records, resolving disputes, protecting the website and meeting applicable legal requirements.

Retention periods may vary depending on the type of information, the nature of the enquiry, business needs and legal obligations. Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.

8. Data Security

We take reasonable steps appropriate to the nature of the website and the information handled to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, email transmission or electronic storage method can be guaranteed to be completely secure.

You should take care when sending information online and avoid including sensitive personal or financial details in general enquiry messages.

9. Your Privacy Choices

Depending on applicable law and the circumstances, you may be able to request access to personal information you have provided, ask for inaccurate information to be corrected, raise an objection or request deletion or restriction of certain processing.

You may also choose not to provide optional information. However, if you do not provide details needed to understand or respond to an enquiry, we may be unable to address that enquiry fully.

To make a privacy-related request, contact us using the details below. We may need to verify your identity and clarify the request before taking action. Applicable legal exceptions and record-keeping obligations may affect how a request can be handled.

10. Third-Party Websites

This website may contain links to websites or services operated by third parties. Those websites have their own privacy policies and practices. We are not responsible for the content, security or privacy practices of external websites. Review the relevant third party's privacy information before providing information to it.

11. Children's Privacy

This website is intended for business and general informational use. It is not designed to solicit personal information from children. If you believe a child has submitted personal information to us through this website, please contact us so the matter can be reviewed.

12. International Visitors

Osteon International Trading is based in the Philippines and has an international business vision. If you access this website or contact us from another country, information you provide may be handled in the Philippines or by service providers involved in operating the website, subject to applicable requirements.

Privacy and data protection laws differ between countries. Where applicable, we will consider relevant legal requirements when handling personal information. If you have a question about a particular cross-border enquiry, contact us before sending information you consider sensitive.

13. Changes to This Privacy Policy

We may update this Privacy Policy when website features, business practices or applicable requirements change. The revised version will be published on this page with an updated “Last updated” date. We encourage visitors to review this page periodically.